Política de privacidad

🔵 Privacy Policy – Cozely

Last updated: December 3, 2025

Cozely operates this store and website, including all data, content, features, tools, products, and services offered to you as a customer to provide a curated shopping experience (the “Services”). Cozely uses Shopify technology to provide these Services.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction through the Services, or when you communicate with us in any other way.

In the event of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail with respect to the collection, processing, and disclosure of your personal information.

By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand how your personal information is collected, used, and disclosed.

Personal Information We Collect or Process

When we refer to “personal information,” we mean any information that identifies you or can reasonably be linked to you. This does not include anonymous or de-identified data.

Depending on how you interact with the Services and applicable law, we may collect:

  • Contact information: name, address, billing and shipping address, phone number, email address.

  • Financial information: payment card details, financial account information, transaction details, payment method, payment confirmation.

  • Account information: username, password, preferences, settings.

  • Transaction information: items viewed, added to cart, purchased, returned, or canceled, as well as your order history.

  • Communications: information included in emails or messages sent to our customer support.

  • Device information: device type, browser, IP address, unique identifiers.

  • Usage information: how you browse and use the site, pages visited, time spent, clicks, and similar data.

Sources of Information

We may obtain information:

  • Directly from you (when you create an account, place an order, contact us, etc.).

  • Automatically when you use the Services (through cookies and similar technologies).

  • From service providers (payments, logistics, analytics, etc.).

  • From partners or third parties (for example, advertising platforms).

How We Use Your Personal Information

Depending on your interaction with Cozely, we use your information to:

Provide, Personalize, and Improve the Services

  • Process your orders and payments

  • Send confirmations and notifications

  • Arrange shipping, returns, and exchanges

  • Maintain your account and preferences

  • Personalize your experience (recommended products, etc.)

Marketing and Advertising

  • Send you marketing communications (if permitted)

  • Show you personalized ads on our site or on other sites based on your interests and activity

Security and Fraud Prevention

  • Verify identity

  • Detect, investigate, or act against fraudulent or illegal activity

Communications With You

  • Respond to inquiries

  • Handle complaints

  • Provide after-sales support

Legal Compliance

  • Respond to requests from authorities

  • Comply with legal, tax, and accounting obligations

How We Disclose Your Information

We may share your personal information:

  • With Shopify and other service providers (payments, logistics, analytics, customer support, cloud storage, etc.).

  • With marketing and advertising partners, who will process your information according to their own privacy policies.

  • When you request or explicitly consent to it (for example, social media widgets).

  • With our affiliates or within our corporate group.

  • In connection with corporate transactions (merger, sale, restructuring, etc.).

  • When necessary to comply with the law or to protect our rights or the rights of third parties.

Relationship With Shopify

Our Services are hosted on Shopify, which also collects and processes personal information about your access to and use of the store in order to provide and improve the Services.

Information you submit to the store may be transferred and stored outside your country and shared with Shopify and other third parties.
In some cases, Shopify acts as a data controller of your information for its own purposes (for example, improving the platform).

For more information about how Shopify uses your data and your rights, you can consult Shopify’s Privacy Policy on its privacy portal.

Data Security and Retention

We apply reasonable technical and organizational measures to protect your personal information. However, no security measure is perfect.

We retain your information for as long as necessary to:

  • Maintain your account

  • Provide the Services

  • Comply with legal obligations

  • Resolve disputes

  • Enforce our terms

Your Rights

Depending on your country of residence, you may have the right to:

  • Access your personal information

  • Request correction or updating of your information

  • Request deletion of your information in certain cases

  • Object to certain processing activities (including personalized advertising)

  • Request data portability

  • Withdraw your consent where processing is based on consent

To exercise your rights, contact us at infocozely@gmail.com.

Minors

Our Services are not directed to minors under applicable law, and we do not knowingly collect personal data from minors. If you believe a minor has provided us with personal information, please contact us so we can delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and update the “Last updated” date.

Contact

If you have any questions about this Policy or how we handle your data, you can contact us at:

Email: infocozely@gmail.com